Career Opportunities at ZimmVet

Daycare and Hotel Assistant

Position Summary

This person would be responsible for all aspects of pet care, keeping clear and accurate records, and learning how to interpret animal behavior. This person will also be responsible for communicating with clients and ensuring that they have a positive experience. This includes having a professional attitude and being able to inform clients of ZimmVet Daycare/Hotel policies, protocols, and procedures. Each daycare/hotel staff member is a contributing member of the ZimmVet team, with a professional and positive attitude towards other staff who work together to ensure the continued growth and success of ZimmVet. Lastly, assistants are responsible for keeping the clinic, daycare, and hotel tidy and clean. There are task lists that must be completed on a regular basis, and cleaning/organizing can always be done during down time.

Job Responsibilities

Patient Care - 60%

  • Pet Health/Wellness – This includes, but is not limited to cleaning cages/kennels, exercising animals, feeding/watering, medicating, observing signs of illness, controlling the spread of disease/illness, and creating a physically, mentally, and emotionally safe environment for all patients and clients here at the clinic.
  • Record Keeping – This includes, but is not limited to, filling out paperwork (travel sheets, daily logs, daycare days log, daycare journal, etc.) completely and accurately. This also includes making appointments and invoicing clients correctly.
  • Animal Behavior – This includes, but is not limited to, understanding and interpreting body language, redirecting inappropriate play, initiating and recognizing good play, anticipating and preventing altercations, and setting up safe, healthy, and happy play groups.

Client/Coworker Communication - 30%

  • Client Relations – Including scheduling, intake and discharge, sending updates and appointment reminders, giving hotel tours, and being able to answer questions on policies, procedures, and protocols
  • Teamwork and Coworker Communication – Attend team meetings, coaching meetings, and reviews. Ask for help when needed and be able to work as an independent and reliable team member. Keep other staff and managers UTD on client needs, staff scheduling changes, supply needs, etc.
  • Professionalism and Attitude – Positive, considerate, and professional attitude with enthusiasm and drive that contribute to the overall success of the individual, team, and company.

Housekeeping - 10%

  • Cleaning all aspects of daycare, hotel, and clinic areas. This includes daily and weekly task lists but extends to an overall pride in the appearance of the facility.

Educational Requirements and Skills Needed

  • Educational Requirements – formal or on-the-job training

Skills Needed

  • Attention to pets’ needs
  • Attention to detail, organization, and keeping accurate and up-to-date records
  • Effective communicator with clients
  • Ability and willingness to assist other staff
  • Attention to detail and cleanliness

  Physical Obligations

  • Ability to lift patients and carry equipment up to 25 lbs alone and 25+ lbs. with assistance
  • Endure sitting, standing, and walking on hard floor surfaces for extended periods
  • Type information for patient records and prescription labels into the computer
  • Able to work in noisy work conditions with sounds from animals and equipment
  • Take safety precautions for exposure to toxins, drugs, anesthesia and radiation
  • Ability to be outside in all weather conditions
  • Reliable transportation to and from shifts

Scheduling Requirements

  • The ideal candidate would be available 20-40 hours per week
  • Staff are required to work rotating weekends in the pet hotel
  • Staff are not allowed to request off holidays. A signup sheet is put up a month in advance. Any shifts that are not covered are assigned.
  • Staff are required to be trained in to all the various shifts including morning, afternoon, evening and weekends and special programs such as dogs and donuts
  • Staff are required to attend all staff meetings

Opportunities for Growth

  • Cross Training as a Veterinary Assistant
  • Job shadow a Certified Veterinary Technician
  • Receive Fear Free Training
  • Advance to a Shift Lead Position
  • Continuing Education

Benefits (After Probationary Training Period)

  • Clothing Allowance
  • Continuing Education
  • Membership
  • Pet Allowance
  • IRA program
  • Paid Time Off
  • Unpaid Time Off
  • Daycare/Hotel Staff Bonus Program
  • Overtime Time
  • Holiday Pay

Client Testimonials

Wonderful Care! We have been bringing both dogs to ZimmVet for years. We always get great care and everyone is friendly. Our Lab gets so excited when she gets there. Our other dog suffers from great anxiety and they treat her so well. They know the personality of both so well and know how to treat them.

— Lee D.

I would not know of any other veterinarian that has a more caring staff that are patient with us and take the time to listen about our three Pomeranians. Zimmvet knows how important our girls are to us and I would not take a chance on bringing them anywhere else.

— Ken G.

Our vet honored our desire to keep expenses down by providing us with estimates of the treatment we could choose from while trying to find out what was wrong with our very sick puggle. No cost was hidden. On top of all this, our dog was given excellent care. We love Zimmvet.

— Carisa M.

I have and will continue to recommend ZimmVet to others. The staff is personable and professional on all levels, both to the human clients and the animal patients. It is reassuring to me to know that I can count on them for any assistance I may need in caring for my pets now and in the future.

— Lou S.

We love Zimmvet! And most importantly, Handsome loves everyone at Zimmvet! We use their vet services and pet hotel and couldn't be happier with both. Highly recommend!

— Leigh C.

Our experiences over the years are always positive, even if the outcome isn't. The doctors and staff are warm and friendly. They are also very professional and thorough. We feel strongly that we get great value for our dollar, as well as wonderful pet care.

— Laurie C.

ZimmVet Pet Hotel has provided extended stay care for our German Shepherd and Black Labrador twice in the last two years. They did a great job of caring for them both during a two-week trip - not only catering to their needs but their concerned owners with email updates and photos. We can't say enough good things about ZimmVet Pet Hotel!!

— Curt V.

ZimmVet has well trained and competent professionals, but even more important to me is that they are sincerely 'good' people. They care about you and your pets - you're just not another record. In addition to the great staff, they offer a very broad range of services - even day care and training classes!

— Suzanne F.